1. Refund Policy At The Mobility Repair Shop, we strive to provide high-quality repair services. If you are not satisfied with our service, we offer the following refund policy:
1.1 Eligibility for Refunds:
A refund request must be submitted within Seven days of the service completion date.
Refunds are only applicable if the issue persists due to an error in our service and cannot be resolved after reasonable attempts.
No refunds will be issued for services where the problem is due to pre-existing conditions, user mishandling, or third-party interventions.
1.2 Partial Refunds:
If a service was only partially completed due to unforeseen circumstances, a partial refund may be considered at our discretion.
Diagnostic fees and service call charges are non-refundable.
1.3 Non-Refundable Services:
Services that have been completed to industry standards.
Parts and components purchased for repairs unless covered by a manufacturer’s return policy.
Any service explicitly stated as non-refundable at the time of booking.
2. Dispute Resolution We value customer satisfaction and aim to resolve disputes in a fair and timely manner.
2.1 Dispute Process:
If you have a dispute regarding our service, please contact us at [Contact Information] within [X] days of service completion.
Provide a detailed description of the issue, including relevant service records and photos if applicable.
Our team will review your case and may offer a re-evaluation or corrective service at no additional cost if deemed necessary.
2.2 Escalation:
If a resolution cannot be reached, we encourage mediation through an independent third-party service.
Legal action should only be considered as a last resort, and both parties agree to attempt to resolve the dispute amicably beforehand.
3. Contact Us If you have any questions regarding this policy, please contact us at: [Your Business Name] [Phone Number] [Email Address] [Business Address]
By using our repair services, you acknowledge and agree to the terms outlined in this Refund and Dispute Policy.